Personalized items are made to your specification and cannot be returned or exchanged unless they arrive damaged or defective. Non-personalized items may be returned within 14 days of delivery, unused and in original packaging.
If an item is misprinted, defective, or damaged in transit, contact [Contact Email] within 7 days of delivery with photos. Once confirmed, we replace the item free of charge or refund you in full, including shipping both ways.
Approved refunds return through the original payment method, usually within 5-10 business days; the exact posting time depends on your bank or payment provider. The refund covers the amount actually paid for the item and its shipping.
Orders can be cancelled or modified free of charge before production starts; once production begins, cancellation is no longer possible. To check which stage your order is in, contact us at [Contact Email].